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Patient Center

All the Resources You Need to Begin your Dental Journey with Us

New Patients

No dental insurance? Learn about our $30 / month dental plans

What to expect during your first visit

A new patient appointment consists of a consultation and dental evaluation, including a dental diagnosis, and an overview of treatment options. Because each patient’s medical history and treatment plan varies, treatment usually begins on the second appointment, which can be scheduled in advance for the same day if availability allows.

Request an appointment online or contact our Gainesville office through this website or by calling 352-384-0050.

During your first visit, we perform a comprehensive oral exam on new patients that includes taking measurements and x-rays to help determine the type of cleaning appointment to schedule. We also assess whether there are any imminent health concerns to address.

If we discover tooth decay (caries aka cavities), bite issues (malocclusion), or gum tissue problems or bone loss (periodontal disease), you and the doctor will collaboratively create a treatment plan based on recommendations reflecting your individual needs and wishes.

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New Patient Forms

After you make your appointment, we will E-mail you a link that you will use to sign into your patient portal and fill out your paperwork digitally. This process provides an efficient, accurate, and environmentally-friendly registration experience that can be completed from anywhere with an Internet connection.

Your first time logging in, the system will ask you to verify your date of birth and zip code. Then you will choose a password to use with your Email to log in to the patient portal.

Please contact our office if you have questions regarding new client registration.

First Dental Visit

Baby First Visit | Ages 0-2 | Appt Length: 40 Minutes

During a baby’s first visit, our dentist meets with the child and builds rapport through relaxed yet professional interactions. When there is no medical issue to address, this new patient appointment is primarily to acclimate the young patient to the dental office, dental equipment, dental chair, dental staff, and general dental environment. We want to make sure that this appointment is a fun, low-anxiety visit.

Dr. Cruz-Davis will attempt to examine the child’s mouth and document the findings, e.g. which teeth have come in (erupted), and anything else noteworthy. The doctor will (attempt to) brush the child’s teeth and administer a fluoride application to help fight cavities in between professional dental visits.

Our dentist will also provide dental care tips and nutritional counseling to the child and parent or caregiver to encourage good home oral hygiene habits.
Child First Visit | Ages 2-10 (approx) | Appt Length: 40 minutes

A child's first dental appointment will consist of a comprehensive oral evaluation and four to six x-rays of the molars and front teeth (anterior teeth). The doctor will review the diagnosis and treatment plan with the patient and parent or caretaker.

If time permits, the doctor or a dental hygienist will perform a dental cleaning (prophylaxis) on the patient, followed by a fluoride application to help fight cavities between professional dental treatments. If there is not enough time during the first appointment to also complete a dental cleaning and fluoride application, we will schedule these important preventative services for a date in the near future.
Adolescent First Visit | Ages 10-14 (approx) | Appt Length: 1 Hour

An adolescent's first dental appointment will consist of a comprehensive oral evaluation and four to six x-rays of the molars and front teeth (anterior teeth). The doctor will review the diagnosis and treatment plan with the patient and parent or caretaker.

If time permits, the doctor or a dental hygienist will perform a dental cleaning (prophylaxis) on the patient, followed by a fluoride application to help fight cavities between professional dental treatments. If there is not enough time during the first appointment to also complete a dental cleaning and fluoride application, we will schedule these important preventative services for a date in the near future.
Adult First Visit | Ages 14+ | Time: 1 Hour

By age 14, young adults typically have all of their adult teeth, except for wisdom teeth. An adult new patient appointment includes a comprehensive oral evaluation consisting of a Full Mouth X-ray series (FMX) and gum measurements on every tooth. The doctor will review the diagnosis and treatment plan with the patient as well as the parent or caretaker if the patient is a minor. Treatment typically begins on the next visit to our office.

Patient Confidentiality (HIPAA)

Privacy Practices and Patient Rights

Health Insurance Portability and Accountability Act or HIPAA - Your privacy is our priority!

Cruz Davis Dental complies with all HIPAA regulations and employs the most current Internet security measures to keep patient information safe. Cruz Davis Dental staff is trained in HIPAA rules and follows ADA requirements concerning patient confidentiality. Furthermore, it is our company policy to respect and protect the patient's privacy, including general information.

Privacy Practices and Patient Rights (Download or Print for your records)

Office Policies

Finances

You and our dental professionals will map out a sequential guide for your dental care, with the goal of optimizing your oral health and appearance. Diagnosis, budget, and patient preference influence the scope and progression of the treatment plan, which can be updated at any time depending on those factors.

Dental fees vary depending on the details of a procedure. Before performing dental work, our doctor creates a treatment plan and reviews it with you. Procedures are carefully charted and coded accordingly, using current information standardized by the ADA.

Payment Policy

We require a $100 per hour deposit to reserve an appointment. The fee is then applied to your bill but will be forfeited if you break the appointment, according to our Broken Appointments policy. For Cruz Club members, we will charge your stored payment method and keep the deposit on your account. Any balance is due when services are rendered, before exiting the office. Pre-payment is required for some appointments, as well as for lab fees before the case is submitted to the lab. All returned payments (checks, electronic payments, etc.) will incur a $35 fee.

Broken Appointments

Sometimes plans change, and we understand that. Please contact our office as soon as you know that you cannot keep an appointment, and we will be happy to reschedule you for another date and time that works for you.

Before you arrive, our team of professionals has already reviewed the clinical and financial details of your visit, including medical history and Cruz Club membership status or insurance benefits. Broken appointments, cancellations, and changes made within less than 24 Cruz Davis Dental business hours’ notice will incur a fee of $100 per scheduled hour of the appointment. Note that our business hours are Monday - Thursday, 8am - 5pm.

CareCredit Accepted

CareCredit helps individuals and families pay for out-of-pocket dental healthcare expenses. With CareCredit, patients can choose a no-fee deferred-interest payment plan that carries no extra cost to the patient if repaid on time! Once approved, you can use CareCredit on an ongoing basis to help manage dental costs, including cosmetic dental procedures. Ask our front office staff for more information about CareCredit, or apply online now .

0% Interest Payment Plans Available

Dental treatment should be affordable and straightforward. Ask us about our in-house 0% interest payment plans.

Insurance Information

No Dental Insurance? No problem. Join our Cruz Club!

At Cruz Davis Dental in Gainesville, you do not need dental insurance to receive the best comprehensive dental care possible. We accept all patients, regardless of whether or not they carry dental insurance.

Learn about our CRUZ CLUB membership program for ‘insurance-free’ individuals, families, and workplaces.

More About Dental Insurance

Our practice accepts most PPO dental insurance plans as an out-of-network provider. As a courtesy to our clients, our office staff is always available to help you with insurance claims and claim document submission, which our staff files electronically for quickest turnaround. We'll work with your insurance provider to make sure that your coverage meets your needs and your budget, and we will always try to maximum your insurance reimbursement.

More About Dental Insurance

For your convenience, our practice accepts most PPO dental insurance plans as an out-of-network provider. As a courtesy to our clients, our office staff is always available to help you with insurance claims and claim document submission, which our staff files electronically for quickest turnaround. We'll work with your insurance provider to maximize your insurance reimbursement.

Please remember that any estimate of insurance benefits we give you is not a guarantee of insurance payment, and you remain responsible for the entire balance, regardless of insurance coverage or payment. Please check with our office's insurance experts to receive an estimate of benefits for your specific dental plan.

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Dental Insurances Accepted

There are thousands of health insurance and dental insurance plans out there. In order for us to know about your specific plan's benefits, we need your specific plan's information.

1) You send our office your specific dental insurance plan information - you can take a picture of your insurance ID card with your phone and send it from our website's secure File Send feature.

2) We contact your insurance company to check your benefits.

3) We wait for your insurance company to fax us a breakdown of your dental benefits.

Because of the process described above, we do not know which dental plans will provide which benefits until we check.

Here is a list of dental insurance plans that we typically accept as an out-of-network provider:

Cruz Davis Dental's Cruz Club for No-Insurance Clients
Aetna PPO
Ameritas PPO
Assurant / Sun-Life PPO
BCBS PPO
Careington Platinum PPO POS
Cigna PPO
Delta PPO
Eagle
FL Comb Life
GEHA Connection Dental
Guardian PPO
Humana PPO
Metlife PPO
Principal PPO
Solstice
United Concordia - PPO & DOD
United Health Care - PPO

Please send our office a picture of your dental insurance card so we can contact your insurance company and request an estimate of benefits on your behalf.

Medicaid and Low-Income Providers

Medicaid provides health coverage to low-income U.S. Americans. Medicaid is a joint federal and state program that helps with medical costs for some people with limited income. The Medicaid program is one of the largest payers for health care in the United States.

Although our Gainesville dental office does not participate in the Medicaid program, we would be happy to help suggest a provider or clinic that does. Here is a list of Medicaid and Low Income Providers for Alachua County. Keep in mind that not all providers have current availability to treat new patients.

Medicaid provides health care coverage to millions of Americans, including eligible low-income adults, children, pregnant women, elderly individuals, and people with disabilities. Medicaid is administered by states, according to federal requirements.

Medicaid Eligibility

Low-income families, qualified children and pregnant women, and individuals receiving Supplemental Security Income (SSI) are some of the groups that are eligibile to receive Medicaid benefits. The Affordable Care Act allowed states to expand Medicaid to cover nearly all low-income Americans under age 65.

States have additional options for coverage and may choose to cover other groups, such as individuals receiving home services or community-based services, and children in foster care. For more information about eligibility in the Medicaid program, please visit https://www.medicaid.gov/ or contact your state Medicaid agency. Florida Medicaid phone contact: (877) 254-1055

UF College of Dentistry's Dental Clinics

The University of Florida College of Dentistry offers several dental clinics for children and adults. In addition to self-pay patients, the clinics accept people who are on Medicaid or who are otherwise considered low-income individuals or families.

Some UF dental clinics are run by the more senior dental students who are overseen by their dentist-professors, while other UF dental clinics are fully run by dentists who are the full dental care providers.

Emergency Dental Appointments at UF

The UF College of Dentistry Student Oral Surgery Clinic is an emergency dental clinic that provides urgent care for adults only. It is highly recommended to arrive extra early, by 7:00 AM latest, to enter their lottery for a same-day appointment.

Currently UFCD's emergency dental clinic charges a nomial fee to low-income individuals who do not receive Medicaid benefits.

Contact Info for UF Dental Clinics

The University of Florida's dental clinics are located at the address 1395 Center Dr, Gainesville FL 32610 . The Student Dental Clinic phone number is 352-273-9097 .

Getting to UF Dental Clinics

The University of Florida's dental clinics are located within the UF College of Dentistry at the address 1395 Center Dr, Gainesville FL 32610 , inside UF Health Shands Hospital. From Archer Road, turn north onto Center Drive, and from there turn west on Mowry Road, and then go left into the Patient & Visitor Parking Garage on the west side of Shands.

Parking for UF Dental Clinics

When parking in the Patient & Visitor Parking garage on the west side of UF Health Shands Hospital, you will be glad to know that UF Health offers free parking for its dental patients, research participants and their visitors. Valet parking is also available in the front circle of the hospital for a fee of $3 with a patient or patient visitor parking voucher. Patients and visitors must ask for a parking voucher at the check-out area, nurses’ station or other designated area when leaving their location of service and present it to the attendant upon exiting the garage.

Map of Area Surrounding UF College of Dentistry

Map of area surrounding University of Florida College of Dentistry and UF Health Shands Hospital, including the Visitor and Patient Parking Garage

List of UF College of Dentistry Dental Clinics

Maxillofacial Surgery (Oral Surgery)
Pediatric Dentistry
Student Dental Clinic
Student Oral Surgery Clinic (Emergency Dental Clinic)

DIGITAL X-RAYS

Cruz Davis Dental uses a new Digital Radiograph System. Digital x-rays use only a fraction of the radiation used with traditional film x-rays, with far superior imaging quality and diagnostic capabilities. We are consistently upgrading our systems and equipment to employ the safest and most modern practices. For more information on how we use digital x-rays, please visit our page highlighting Preventative Care.